Privacy Policy
Last updated: 17/09/2024

1. Introduction
Christ Avenue Chapel (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect personal information via our website (https://christavenuechapel.org/) (the “Website”) and, as applicable, through related services and interactions.

By accessing or using our Website, or otherwise providing personal information to us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect the following types of personal information:

  • Information you provide voluntarily: When you fill in forms (e.g., contact, registration, event sign-up, donation), request information, subscribe to communications, or otherwise engage with us. This may include your name, postal address, email address, phone number, date of birth (if relevant), and any other information you choose to provide.

  • Donation/Financial Data: If you make a donation or payment, we may collect payment information (processed via secure third-party provider), billing address, and transaction details.

  • Automatically collected information: When you use our Website, we may automatically collect data such as your IP address, browser type, device identifiers, operating system, referral URL, pages visited, time and date, and other usage information. We may also use cookies and similar technologies.

  • Optional additional data: Where applicable (such as volunteering, membership, events, children’s ministry) additional personal or sensitive data (for example, date of birth of minor, medical/allergy information, photo permission) may be collected with appropriate consents.

3. How We Use Your Information
We will use your information for the following purposes:

  • To respond to your enquiries, process your requests, manage your relationship with us, and provide the services or support you request.

  • To administer donations, send acknowledgements, issue receipts, and where permitted, provide updates on how funds are used or ministry impact.

  • To provide you with information about our events, programs, activities, or services you have requested or that might interest you (unless you opt-out).

  • To maintain, secure and improve our Website, systems and operations, to understand how users interact with our site, and for analytics and reporting.

  • To comply with legal obligations, enforce our terms of use, protect our rights, reputation and property, and prevent fraud or misuse.

  • Where consent is obtained, for marketing or other communications about our ministry or partner activities.

4. Sharing and Disclosure of Your Information
We will not sell, rent or lease your personal data to third parties for marketing purposes.
We may share your information with:

  • Trusted third-party service providers working on our behalf (for example, payment processors, IT hosting, email communications, event registration systems). These providers are obliged to keep your information confidential and use it only for the purposes specified by us.

  • Other ministry partners or affiliated organisations only when you have consented, or where required for joint events or services you have requested.

  • Legal or regulatory authorities, if required to comply with a legal obligation or to protect our rights, property or safety of others.

  • In the event of a merger, acquisition, or sale or transfer of substantially all our assets, your personal data may be transferred to the acquiring organisation (subject to appropriate safeguards).

5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to help personalise your experience, analyse traffic, and improve our services.
You can manage or disable cookies via your browser settings; however, disabling cookies may affect your ability to use certain features of the Website.

6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by applicable laws or our internal records-keeping policies. Once information is no longer required, it will be securely deleted or anonymised.

7. Security
We take appropriate administrative, technical and physical measures to safeguard your personal data against unauthorised access, misuse, loss, alteration or destruction. However, no online system is entirely secure and we cannot guarantee absolute security of your data. In the event of a security breach, we will notify affected users if required by law or where we believe the users’ rights may be at risk.

8. International Transfers
If we store or process your personal data outside of Ghana (or your jurisdiction), we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Your Rights
Depending on your jurisdiction, you may have rights in relation to your personal data, including:

  • The right to access your data and receive a copy of it.

  • The right to correct or update inaccurate or incomplete data.

  • The right to ask us to erase or restrict processing of your data.

  • The right to object to processing (for example, for marketing).

  • The right to withdraw consent at any time where processing is based on your consent.
    To exercise any of these rights, please contact us using the details below. We may ask you to verify your identity before responding. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children’s Privacy
Our services are generally directed at adults. If we collect information about minors (for example, children in youth programs), we will do so only with parental/guardian consent and ensure appropriate safeguards. If you believe we have collected information about a minor without consent, please contact us and we will take steps to remove such information.

11. Links to Other Websites
Our Website may contain links to external websites that are not owned or controlled by us. We are not responsible for the privacy practices of those third-party sites. You should review their privacy policies before providing any personal information.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for operational reasons. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of our Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:

Email: admin@christavenuechapel.org